Now Hiring - Manufacturing Manager, Sales Support in Riverside, CA

Description

REWARDS AT SIMPSON STRONG-TIE

We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits. May exclude some positions, such as seasonal jobs.

• Quarterly Bonuses/Commission: You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue — directly or indirectly – and should be rewarded by sharing the company profits.
• Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more.

HOW WE'RE MAINTAINING A SAFE WORK ENVIRONMENT

These are some of the ways we're maintaining a safe work environment at Simpson Strong-Tie.

• Sanitizing: Increased cleaning and disinfecting of facilities
• Hand Sanitizer and Wipes: Providing hand sanitizer and wipes throughout our facilities
• Face Coverings: Providing face coverings for employees

BE A MAKER

At Simpson Strong-Tie, there’s a common thread connecting the people who work here: the drive to make things better and figure out how to get it done. We call it the Maker mindset. For over 60 years, our employees have fostered a collaborative workplace where people are engaged in creative thinking from the first day on the job onward. No matter what role you’re in — from production, to sales, to engineering — you’ll contribute to the growth and success of the company by having a Maker mindset.

When you think of the best a family has to offer — support, collaboration and respect — that's what we value. When there's a win, we'll cheer you on. When there's a snag, coworkers step in to help you out. Working on solutions together is just the way we do things here, and that creates an atmosphere that often feels like home.

You'll work alongside talented, passionate, dedicated, humble and genuinely kind people who are all contributing to our shared mission: to provide solutions that help people design and build safer, stronger structures. It's this mission and our strong people-focused values that have made Simpson Strong-Tie a unique place to work — a place where you can connect, create and build your career. We invite you to learn more about our culture and why our employees are our most loyal customers.

YOU

You want to be an important member of a strong team of other makers who take pride in their work and support each other. The Sales Support Manager provides leadership, direction and support to the Sales Support team while overseeing, tracking and communicating department activities and objectives by approving inputs and ensuring quality and training. The Sales Support Manager also works with all departments to manage, analyze, and report on general business operations and manage the budget for the department. The Sales Support Department oversees administrative departmental duties including: pricing, fleet management, forecasting, expense tracking/reporting/analysis, training reporting, Salesforce reporting/analysis, event booking, promotional material purchasing, compensation calculations, sales data reporting, sales promotion tracking, calendar maintenance, inter-departmental coordination, new hire on-boarding, customer account maintenance, new customer on-boarding, customer contract/agreement maintenance, etc.

If career growth is important to you, we not only know how to help you with that, it’s what we love to do: [please apply online] WHAT YOU’LL BE DOING (% of Time)

Plan and direct independent improvement projects as needed, including analyzing, researching and evaluating, through decision and implementation. Specifically, evaluation, adoption, and training for new technologies and software, if applicable. (35%)

Manage, monitor, evaluate and review Sales Support team performances and progress, while managing the day-to-day administrative tasks of the Sales Support Dept. Serve as a link between the Sales Support team and Sales management. (15%)

Create and oversee departmental goals, objectives, and procedures. Direct, plan and implement quality assurance and compliance processes, including training and change management. (15%)

Various tracking, analyzing, and reporting of department expenses, customer accounts, and historical sales, including preparation of sales rep commissions. Provide insights that will improve the Sales Department's operational efficiency and customer satisfaction. (15%)

Spearhead additional organizational and consultative assistance and collaboration with other departments and branches when required. (10%)

Oversee, monitor, and evaluate the quality of communication and other internal and external customer contact methods (e.g., chat, email) for accuracy and adherence to quality standards. (5%)

Ensure assigned administrative and training requirements, among others, are tracked and reported to management. (5%)

DESIRED SKILLS AND EXPERIENCE

If you can do everything listed above, you’ve got what it takes. Perhaps some of the following would be helpful too:

• Bachelor’s degree preferred.
• High school diploma or equivalent required.
• 5 years of related experience and/or training.
• Develop and implement training programs: Demonstrated ability to train employees to perform job duties capably and acceptably.
• Math Skills and Data: Nothing high level required, though preferred. A mastery of algebra skills is required. Apply mathematical theories and techniques to solve practical problems in business, sales, accounting, and other fields. Design surveys, or opinion polls to collect data and report results. Develop basic mathematical or statistical models to analyze data.
• Run and decipher queries: Develop useful queries to improve processes and efficiency.
• Critical thinking: Analyze and improve processes and develop new ones.
• Customer focus: Quickly and effectively, solve customer problems and maintain productive customer relationships. Readily readjust priorities to respond to pressing and changing customer needs. Recognize potentially adverse customer reactions and develop better alternatives.
• Speaking and communication: Communicate verbally in an appropriate way for the audience he/she is speaking to. Communicate effectively with direct reports and co-workers. Listen with full attention to what other people are saying, making sure to understand the needs being expressed, asking questions as appropriate without interrupting at inappropriate times. Speak effectively before groups of customers or employees of the organization.
• Attention to detail: Monitor and review work for accuracy and completeness. Complete work according to procedures and standards. Maintain an organized workspace and filing system. Understand verbal instructions.
• Reading and writing: Read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and construction documents such as building plans. Write routine reports and correspondence.
• Reasoning: Solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Teamwork: Maintain a collaborative approach in dealing with other Simpson Strong-Tie employees. Demonstrate a genuine commitment to mutually beneficial solutions. Ability to operate in a sales environment.
• Accountability and dependability: Arrive to work on time and follow instructions, policies, and procedures. Fulfill commitments made to customers, peers, co-workers, and managers. Hold self and others accountable for measurable, high quality, timely, and cost-effective results.
• Computers and Software: Proficiency with SAP, MS Outlook, MS Word, MS Excel (including functions, pivot tables, mail merge, etc.), Smartsheet, Salesforce (CRM), typing/keyboard (50wpm and 8,000 kph or greater preferred), mobile device platforms (iOS or Android), and Social Media platforms (LinkedIn, Facebook, etc.).

Travel

This position requires domestic and international travel up to 10% of the time.

Work Status & Location

This full-time, exempt position is located in Riverside, CA.

Relocation

Relocation is available for this position.

Pa

$74,900 - $110,800 / Annually

Additionally, you are eligible to participate in our Cash Profit Sharing (CPS) bonus program. CPS is paid quarterly and is based upon company profitability.

In keeping with the Company's commitment to the communities in which it does business, we are an equal opportunity employer. This means that to the fullest extent required by local law, employment decisions are based on merit and business needs and not on race, color, citizenship status, national origin, ancestry, sex, gender (which state law may define to include gender identity/expression, transgender identity, pregnancy, childbirth or related medical condition, and gender stereotyping), sexual orientation, age, religion, creed, physical or mental disability, genetic information, medical condition, covered marital status, protected veteran status, or any other basis protected by applicable law.

Please note all job offers are contingent upon a successful background investigation and drug test. Simpson Strong-Tie’s drug policy is based upon Federal Law, and therefore will screen applicants for amphetamines, including methamphetamines, cocaine, marijuana/THC, phencyclidine, and opiates.

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